Refund policy

Return & Refund Policy

At Zorela, we want you to love your Mist Comb.

Returns
You have 7 days from the date of delivery to request a return. To be eligible:

• The item must be unused and in its original packaging
• You'll need your order number

To start a return, email us at soraliasupport@gmail.com within 7 days of delivery.

Refunds
Once we receive and inspect your returned item, approved refunds are issued to your original payment method within 5–10 business days.

Damaged or Defective Items
If your Mist Comb arrives damaged or isn't working properly, contact us within 7 days of delivery at soraliasupport@gmail.com with a photo or short video of the issue. We'll send a replacement or issue a full refund — no return shipping required.

Non-Returnable Items
Due to hygiene reasons, we're unable to accept returns on used products unless they arrive defective or damaged.

Questions?
Reach out anytime at soraliasupport@gmail.com.